The great debate! This 2MT gives my definitive answer...and an easy way to get us out of the dangerous "client ownership" mindset.

Three characteristics separate amazing CSMs from the rest of the pack. This 2-Minute Take discusses all three and how to identify them...

This 2 Minute Take details how obsessing about customer retention may be the single most influential path to achieving winning growth and...

The 2MT video provides an easy-to-use formula to understand (and influence) the individual customer's retention decision.