2 Minute Take - The Customer Retention FormulaMartin KaufmanDec 2, 20201 min readUpdated: Feb 3, 2021The 2MT video provides an easy-to-use formula to understand (and influence) the individual customer's retention decision.https://video.wixstatic.com/video/b3b4ad_8a7e13062ea6433b984d0ec40d3321fd/1080p/mp4/file.mp4
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