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Martin Kaufman
Dec 2, 20201 min read
How Customer Retention Leaders Navigated 2020 and CV-19
Customer Retention in the time of COVID-19. 2020 in review. Until a larger firm does a big study here are 3 insights from nine diverse...
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Martin Kaufman
Dec 2, 20203 min read
A Successful 2021 Requires Planning in 2020
You can get there from here...no matter where you are starting from. It’s that time of year again! When most of us plan for the upcoming...
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Martin Kaufman
Dec 2, 20202 min read
The Future! Stop Predicting...Start Preparing
If you're like most performance-oriented organizations you likely spend some time and resources trying to predict the future. Stop....
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Martin Kaufman
Mar 24, 20202 min read
Productive Customer Success in Times of Turmoil
The week of March 16, 2020 I solicited feedback from various CS communities across LinkedIn, the DC CS scene, and my personal network to...
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