Customer Retention in the time of COVID-19. 2020 in review. Until a larger firm does a big study here are 3 insights from nine diverse...

You can get there from here...no matter where you are starting from. It’s that time of year again! When most of us plan for the upcoming...

If you're like most performance-oriented organizations you likely spend some time and resources trying to predict the future. Stop....

The week of March 16, 2020 I solicited feedback from various CS communities across LinkedIn, the DC CS scene, and my personal network to...